QUESTIONS? WE'VE GOT THE ANSWERS!

PAYMENT

Q. What forms of payment do you take?

A. We accept Visa, Master Card, American Express, Discover debit and credit cards, as well as Paypal.

Q. Is my payment secure?

A. Yes. We never store our customers' credit card info.

Q. My payment method was rejected. What do I do?

A: Please check that your billing information is correct. If it is, please contact your credit card company and resubmit payment.

Q. Can I change my payment method after my order is submitted?

A. Please contact us ASAP at info@tailboneny.com. If your product has shipped, you cannot change your billing info.

PRODUCT QUALITY

Q: Do you test on animals?

A: Absolutely not! We are 100% Cruelty free.

Q: What is the shelf life of tail & bone products?

A: To ensure quality, tail & bone products have a 1 year shelf life upon opening. Store your tail and bone products in a cool, dry place when not in use.

Q. Where are tail & bone products made?

A. All of our products are handmade with love in USA and Australia

Don't see the answer to your question here?